Submit Enkompass Support Ticket
Submitting an Enkompass support ticket allows you to securely provide login credentials to our team of Enkompass Technical Analysts who will then login, determine the cause of the issue you are experiencing and resolve that issue. This is recommended if you have a situation that does not resemble anything on our forums or if you are looking for a more expedient resolution to a technical issue.
We will install Enkompass for you via the paid support option. This installation service consists of the Enkompass staff installing Enkompass and the installed services to Enkompass for one machine.
For technical issues caused by software defects, cPanel will, subject to management approval, refund the cost of your support ticket.
There are several ways to have technical issues addressed:
- Search our documentation (free)
- Seek answers via the forums (free)
- Submit a Support Ticket ($65 per ticket, due at the time of submitting a ticket*)
If you don’t have a technical support inquiry or if your inquiry is a sales question such as inquiring about the general technical capabilities of Enkompass, visit our contact page instead.
Before pursuing any technical assistance, please ensure you have the following already completed:
* This does not apply to those who purchased a license of Enkompass from cPanel, Inc. prior to October 15, 2011 – paid Enkompass license holders will continue receiving support for the remainder of their paid license term at no additional cost. If you have any questions about this, you may contact our Customer Service team.