This page contains questions our customers have asked about Enkompass.

How long can a WSO username be?

WSO users names are limited to 8 characters.

Can you change a WSO username after the account is created?

No, WSO usernames are permanent.

What is the minimum password strength for a WSO account?

WSO accounts require a minimum of 8 characters and must include 1 letter, 1 number, and 1 special character (symbol). WSO account passwords cannot contain spaces.

Where can I reset passwords after I create an account?

You can reset a WSO account’s password using the Manage Accounts interface. You can find the Manage Accounts interface at Home >> Account Functions >> Manage Accounts >> Password.

Can I reserve IPs for resellers?

You can reserve multiple IP addresses for a reseller using the Reseller Center center (Home >> Reseller >> Reseller Center)

Can I change a WSO account’s IP address?

You can change an account’s IP address using the Manage Accounts feature (Main >> Account Functions >> Manage Accounts).

Can I add more than one IP address at once?

Enkompass’ Add IP Addresses feature can accept multiple IP addresses as a range. This feature will not accept CIDR notation.

Can I change a WSO account’s reseller status?

You can use the Promote/Demote Accounts (Home >> Resellers >> Promote/Demote Accounts) feature to control which WSO accounts have reseller status.

What is a WSO role?

WSO roles control which features a WSO user can access. You can define roles that you can reuse whenever accounts are created. You can change an account’s role using the Manage Accounts (Home >> Account Functions >> Manage Accounts >> Role) interface.

What do I need to know about primary domains?

Whenever a WSO account is created, the domain entered when the account is created becomes the account’s primary domain. You cannot change the account’s primary domain. You do not have to enter a fully-qualified domain name (FQDN). You may enter unregistered domain names.